Shipping Policy

Last Updated: August 25, 2026

At Harper & Stones, we are committed to delivering your order safely, securely, and with care. We offer complimentary shipping worldwide, including the United States, on all eligible orders.

Please review our shipping policy below for information about order processing, delivery, tracking, and international shipping.

1. Order Processing

All orders are carefully prepared and quality-checked before shipment.

  • Orders are processed within 15 business days.
  • The 15-business-day processing period begins after your order and payment have been successfully confirmed.
  • Custom, personalized, or made-to-order items may require additional processing time. If this applies to your order, we will contact you with an estimated timeline.
  • Business days are Monday through Friday and exclude public holidays.

2. Complimentary Worldwide Shipping

Harper & Stones offers complimentary shipping worldwide, including the United States.

We ship to eligible destinations across the world using trusted and reliable shipping carriers.

There is no additional shipping charge for standard delivery to eligible destinations.

Shipping availability may vary depending on the destination country, local regulations, and carrier service availability.

3. Shipping to the United States

The United States is one of our key shipping destinations, and we offer complimentary shipping throughout the USA.

Orders shipped to the United States are dispatched after the standard 15-business-day processing period.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Delivery times may vary depending on the shipping destination, carrier, customs procedures, and other factors outside our control.

4. International Shipping

We provide complimentary worldwide shipping to eligible international destinations.

International delivery times may vary depending on the destination country, shipping carrier, customs clearance, local regulations, and other circumstances beyond our control.

Customers are responsible for ensuring that the destination country permits the import of the purchased products.

5. Delivery Time

After your order has completed processing, it will be dispatched for delivery.

The 15-business-day processing period is separate from the shipping and delivery period.

Estimated delivery times may vary depending on the destination and carrier. We do not guarantee a specific delivery date unless expressly stated at the time of purchase.

Once your order has shipped, you will receive tracking information where available.

6. Tracking Your Order

Once your order has been dispatched, we will provide tracking information when available.

You can use the tracking number provided in your shipping confirmation email to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the package has been handed over to the carrier.

7. Customs, Duties & Taxes

For international orders, including orders shipped outside the United States, the destination country may impose customs duties, taxes, import fees, brokerage fees, or other charges.

Complimentary shipping does not necessarily include customs duties, import taxes, or other government-imposed charges.

Any such charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Harper & Stones is not responsible for delays caused by:

  • Customs clearance
  • Import regulations
  • Local postal or delivery services
  • Government authorities
  • Weather or natural events
  • Carrier disruptions
  • Incorrect or incomplete shipping information

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment/unit number
  • City
  • State/province
  • Postal/ZIP code
  • Country
  • Contact information

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

9. Delayed or Lost Shipments

Although we work with trusted shipping partners, delays can occasionally occur.

If your tracking information shows that a shipment is delayed, please allow reasonable additional time for the carrier to complete delivery.

If a package is confirmed as lost by the shipping carrier, please contact Harper & Stones Customer Support so we can assist with the next steps.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs of:

  • The outer packaging
  • Any visible damage
  • The shipping label
  • The product and its packaging

These photographs may be required to assist with a shipping claim.

11. Delivery Issues

If your tracking information indicates that your order has been delivered but you cannot locate the package, please first check with household members, building management, neighbors, or the carrier.

If the package remains missing, please contact Harper & Stones Customer Support so we can assist in investigating the delivery.

12. Changes to This Shipping Policy

Harper & Stones reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated "Last Updated" date.

13. Contact Us

If you have questions about shipping, order processing, tracking, or delivery, please contact Harper & Stones Customer Support.

We are happy to assist you with your order.

Harper & Stones
Premium Jewelry & Diamonds