Shipping Policy

Last Updated: September 28, 2026

At Harper & Stones, we are committed to delivering your order safely, securely, and with care. Please review our shipping policy below for information about processing times, delivery, and international shipping.

1. Order Processing

All orders are carefully prepared and quality-checked before shipment.

  • Orders are processed within 20 business days.

  • The 20-business-day processing period begins after your order and payment have been successfully confirmed.

  • Custom, personalized, or made-to-order items may require additional processing time. If this applies to your order, we will contact you with an estimated timeline.

  • Business days are Monday through Friday and exclude public holidays.

2. Free Worldwide Shipping

Harper & Stones offers free worldwide shipping on all orders.

We ship to eligible destinations around the world using trusted and reliable shipping carriers.

Please note that delivery availability may vary depending on the destination country and local regulations.

3. Delivery Time

After your order has completed processing, it will be dispatched for delivery.

Estimated delivery times may vary depending on the destination, carrier, customs clearance, and other factors outside our control.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please note that the estimated delivery time does not include the 20-business-day processing period.

4. Tracking Your Order

Once your order has been dispatched, we will provide tracking information when available.

You can use the tracking number provided in your shipping confirmation email to monitor the progress of your shipment.

Tracking information may take some time to become active after the package has been handed over to the carrier.

5. International Shipping & Customs

As we offer worldwide shipping, international orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any such charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Harper & Stones is not responsible for delays caused by:

  • Customs clearance

  • Import regulations

  • Local postal services

  • Government authorities

  • Weather or natural events

  • Carrier disruptions

  • Incorrect or incomplete shipping information

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of checkout.

Please carefully review your:

  • Full name

  • Street address

  • Apartment/unit number

  • City

  • State/province

  • Postal/ZIP code

  • Country

  • Contact information

If you provide an incorrect or incomplete address and the shipment is returned to us, additional shipping charges may apply for reshipment.

7. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur.

If your tracking information shows that a shipment is delayed, please allow reasonable additional time for the carrier to complete delivery.

If a package is confirmed as lost by the shipping carrier, please contact Harper & Stones Customer Support so we can assist with the next steps.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs of:

  • The outer packaging

  • Any visible damage

  • The shipping label

  • The product and its packaging

These photographs may be required to assist with a shipping claim.

9. Delivery Issues

If your tracking information indicates that your order has been delivered but you cannot locate the package, please first check with household members, building management, neighbors, or the carrier.

If the package remains missing, contact us so we can assist you in investigating the delivery.

10. Changes to This Shipping Policy

Harper & Stones reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated "Last Updated" date.

11. Contact Us

If you have questions about shipping, order processing, or delivery, please contact Harper & Stones Customer Support.

We are happy to assist you with your order.

Harper & Stones
Premium Jewelry & Diamonds