Return & Refund Policy
At Harper & Stones, every piece is handcrafted to order with precision, care, and intention. Because our jewelry is made specifically for each customer and may include natural diamonds and gemstones sourced specifically for the individual order, all purchases are considered final sale and are not eligible for returns or refunds.
We understand that purchasing fine jewelry is deeply personal, and our team is committed to ensuring that every piece meets our quality standards before it is shipped.
Order Changes & Cancellations
Because each piece is made to order, production begins specifically for your purchase. Once an order has been placed and production or sourcing has begun, the order cannot be cancelled, modified, returned, or refunded.
Any request to change an order must be submitted as soon as possible after placing the order. Harper & Stones will review the request, but approval is not guaranteed once production or diamond sourcing has commenced.
Final Sale Policy
All Harper & Stones jewelry is final sale due to the made-to-order nature of our products.
Returns and refunds are not accepted for:
- Made-to-order jewelry
- Natural diamonds specifically sourced for your order
- Custom or personalized jewelry
- Custom-cut or made-to-order gemstones
- Rings or jewelry produced to the customer's requested specifications
- Items that have been resized, altered, or modified
- Items marked as final sale
Exchanges & Sizing Adjustments
Because our jewelry is made specifically for each customer, exchanges are generally not available. However, if you receive an item with an incorrect size due to an error on the part of Harper & Stones, please contact our Client Care team within 7 days of delivery.
For approved sizing issues, we may offer a resizing service depending on the design and construction of the piece. Resizing fees, shipping charges, or other applicable costs may apply where the sizing issue is not the result of an error by Harper & Stones.
Damaged or Incorrect Items
Every piece undergoes a thorough quality-control inspection before shipment.
If your order arrives damaged, defective, or materially different from what was ordered, please contact us within 7 days of delivery at team@harperstones.com.
Please include:
- Your Order ID
- Photographs of the item and packaging
- A description of the issue
Our team will inspect the claim and determine the appropriate resolution. If the issue is confirmed to be a manufacturing or fulfillment error, Harper & Stones may, at its discretion, repair, replace, or otherwise resolve the issue.
Natural Diamond & Handcrafted Jewelry Disclaimer
Every Harper & Stones piece is handcrafted and individually inspected. Natural diamonds are unique, and characteristics such as inclusions, color variations, proportions, and other natural features are inherent to each stone.
Minor variations in appearance, finish, texture, or craftsmanship may occur as a natural result of the handmade production process and are not considered defects.
Natural diamonds and handcrafted jewelry may not be identical to photographs shown on our website due to their individual characteristics.
Third-Party Alterations
Jewelry that has been resized, altered, repaired, polished, engraved, or otherwise serviced by a third-party jeweler is not eligible for return, replacement, or complimentary service from Harper & Stones.
Shipping & Delivery
Customers are responsible for providing an accurate shipping address at the time of purchase. Orders that are returned to Harper & Stones because of an incorrect address, refusal of delivery, or failure to collect the package may be subject to additional shipping and handling charges.
Claims relating to damaged or undelivered shipments should be reported to our Client Care team as soon as possible after the expected delivery date.
Quality Inspection
Each piece undergoes a quality-control inspection before shipment. If you believe there is a quality issue with your jewelry, please contact our Client Care team so that we can inspect the piece and determine whether the issue qualifies for repair, replacement, or another appropriate resolution.
Contact Us
For questions regarding an order, sizing issue, damage, or quality concern, please contact:
Harper & Stones Client Care
Email: team@harperstones.com
Please note that contacting our Client Care team does not automatically constitute approval for a return, refund, exchange, or cancellation.